trailQuest
Booking and cancellation are joint effort process. Both—the company and the Clients—should act with integrity and agreement. That’s why we ask you to review trailQuest's Terms & Conditions. This way, you'll get a clear understanding of our policy and can map out if it fits your needs.
We keep things simple and secure. So is booking. It's a no-braineer with trailQuest.
Things that you must know before booking:
To secure your trip, please complete our online booking form. A 25% deposit is required to confirm your booking. This secures your spot and allows us to organize everything.
You can settle the remaining amount upon arrival during the pre-trek briefing sessions or pay via credit card or bank transfer before you head to Nepal.
We accept all major currencies—USD, EUR, GBP, AUD, SGD, CAD—at the exchange rate on the day you make your payment.
HEADS UP: An additional 3.5% bank transaction fee will apply if you make payments by credit or debit card.
Booking tours, treks & activities on time is great. But, at times, you won't be able to manage things. And that's fine.
Here's what you need to know about late booking:
Booking a day or two before the scheduled trip is known as late booking.
Once booking is confirmed the amount won't be refunded. It's non-refundable.
We get it – sometimes things don't go your way and you might need to cancel your trip. That’s okay.
Things you need to know about cancellation policy:
For a 100% refund (minus bank transfer charges and any transaction fees), send us a written notice via email at least 3 weeks (21 days) before the departure date.
If you cancel less than 21 days before departure, we’ll refund you 100%. But we’ll subtract flight cancellation fees, hotel cancellation fees, partial payments for guides & porters, and TIMS & permits fees.
Bank transfer fees or transaction fees is your responsibility. It'll be deducted from your account.
We’ll process your refund promptly, but please note that it might take 7 to 15 days to reach you. In the meantime, relax and enjoy a coffee – your refund will be on its way.
We understand—plans can change. If you need to adjust your trip, no worries, we’re here to help!
Here's what you need to know about rescheduling or re-customizing your trip:
Let us know at least 3 weeks in advance if you need to reschedule or adjust your dates or itinerary.
No refunds are available for last-minute rescheduling because we'll have already spent on bookings & managing crew
Re-customization during trip is subject to safety, feasibility, availability, and time constraints.
Extending your trip during rescheduling or customization will incur additional charges.
If you need to cut your trip short for any reason, we get you.
Things you should know about incomplete trip:
No refund will be provided if you cancel mid-trip for personal reasons, as we will have already made payments to various parties involved in organising your trip.
If you choose to stay in Nepal, we’ll cover $25 per day for a designated number of days for such an incomplete trip.
The mountains can be unpredictable, and flight delays might extend your stay.
However, here’s what you need to know:
We cover accommodation and meals only for the specific number of days listed in your itinerary.
We won’t cover any extra expenses resulting from flight delays or extended stays. It’s your responsibility.
We don’t provide compensation for flight delays, so make sure your travel insurance covers such situations.
Your Guide & support staff: A trusted partner who ensure safety, comfort, and a seamless adventure.
Things you need to know about them:
For every 5 trekkers, one guide will lead the way. As your group grows, we’ll add an assistant guide for additional trekkers—ensuring you always have the support you need. (For example: 2 guides for 5+ trekkers, 3 guides for 10+ trekkers).
In cases of emergencies like altitude sickness or natural events, guests must follow the guide's decisions for everyone’s safety.
Each porter will carry up to 20 kg total, sharing the load between two guests (10 kg per guest).
Trekking in the Himalayas involves certain risks, so having travel insurance is a wise move.
Here's what you should know about travel insurance:
Travel Insurance is actually mandatory for trekking in the Himalayas as you'll be hiking at high-altitudes.
Make sure your insurance covers theft, robbery, flight delays, and emergencies.
Your insurance should cover immediate evacuation up to 6000 meters altitude..
HEADS UP: We don't sell travel insurance policies ourselves.
Things we expect from everyone for a fulfilling trip:
Keep all communication channels open. Timely and clear communication helps avoid most potential inconveniences.
Quickly relay important information while on the trip- about illness or emergencies, flight delays or any kind of change in schedule.
All the guests should abide by the decision of the trailQuest's Guide at the time of emergencies.
By working together with mutual understanding and respect, we can ensure a seamless and memorable journey.
Nothing is more satisfying than a fruitful holiday. It's the one where everything flows smoothly, and everyone is content with the outcome. That's when you'll experience a true fulfilment.
That said, team work is a must. Just like a football team working together to score a goal and win the championship, how strong cooperation-the agency & the guests-have determine how promising your holiday will be. Put another way, when we build a good rapport and move forward, there's nothing that we can't achieve. That's why we appeal everyone to proceed ahead with a common sense of team spirit. Tune in with each together, keep all the communication channel open, and move forward considering each other's needs & expectations. This way we can be there for each other as well as take personal breaks for self-reflection.
You'll experience—Fun, Freedom, & Fulfilment—together, all in one. So are you ready for a purposeful holiday in the Himalayas, Nepal? If that's you, you can explore the tours, treks, or experiences and find the one you can relate to on a personal level.
Accept New Challenges. Push Your Limits. And Keep Your Quest for Greatness Alive!🔥🔥🔥.
© 2025 Trail Quest Co Pvt. Ltd. All Rights Reserved.
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