Booking and cancellation are joint effort process. Both—the company and the Clients—should act with integrity and agreement. That’s why we ask you to review trailQuest's Terms & Conditions. This way, you'll get a clear understanding of our policy and can map out if it fits your needs.

1. Booking

We keep things simple and secure. So is booking. It's a no-braineer with trailQuest.

Things that you must know before booking:

 To secure your trip, please complete our online booking form. A 25% deposit is required to confirm your booking. This secures your spot and allows us to organize everything.

You can settle the remaining amount upon arrival during the pre-trek briefing sessions or pay via credit card or bank transfer before you head to Nepal.

We accept all major currencies—USD, EUR, GBP, AUD, SGD, CAD—at the exchange rate on the day you make your payment.

HEADS UP: An additional 3.5% bank transaction fee will apply if you make payments by credit or debit card.

2. Last Hour Booking

Booking tours, treks & activities on time is great. But, at times, you won't be able to manage things. And that's fine.

Here's what you need to know about late booking:

Booking a day or two before the scheduled trip is known as late booking.

Once booking is confirmed the amount won't be refunded. It's non-refundable.

3. Cancellation

We get it – sometimes things don't go your way and you might need to cancel your trip. That’s okay.

Things you need to know about cancellation policy:

For a 100% refund (minus bank transfer charges and any transaction fees), send us a written notice via email at least 3 weeks (21 days) before the departure date.

If you cancel less than 21 days before departure, we’ll refund you 100%. But we’ll subtract flight cancellation fees, hotel cancellation fees, partial payments for guides & porters, and TIMS & permits fees.

Bank transfer fees or transaction fees is your responsibility. It'll be deducted from your account.

We’ll process your refund promptly, but please note that it might take 7 to 15 days to reach you. In the meantime, relax and enjoy a coffee – your refund will be on its way.

4. Rescheduling & Recustomization

We understand—plans can change. If you need to adjust your trip, no worries, we’re here to help!

Here's what you need to know about rescheduling or re-customizing your trip:

 Let us know at least 3 weeks in advance if you need to reschedule or adjust your dates or itinerary.

 No refunds are available for last-minute rescheduling because we'll have already spent on bookings & managing crew 

Re-customization during trip is subject to safety, feasibility, availability, and time constraints.

 Extending your trip during rescheduling or customization will incur additional charges.

5. Incomplete Trip

If you need to cut your trip short for any reason, we get you.

Things you should know about incomplete trip:

No refund will be provided if you cancel mid-trip for personal reasons, as we will have already made payments to various parties involved in organising your trip.

If you choose to stay in Nepal, we’ll cover $25 per day for a designated number of days for such an incomplete trip.

6. Extended Stay & Flight Delay

The mountains can be unpredictable, and flight delays might extend your stay.

However, here’s what you need to know:

We cover accommodation and meals only for the specific number of days listed in your itinerary.

We won’t cover any extra expenses resulting from flight delays or extended stays. It’s your responsibility.

We don’t provide compensation for flight delays, so make sure your travel insurance covers such situations.

7. Guide & Support Crew

Your Guide & support staff: A trusted partner who ensure safety, comfort, and a seamless adventure.

Things you need to know about them:

For every 5 trekkers, one guide will lead the way. As your group grows, we’ll add an assistant guide for additional trekkers—ensuring you always have the support you need. (For example: 2 guides for 5+ trekkers, 3 guides for 10+ trekkers).

In cases of emergencies like altitude sickness or natural events, guests must follow the guide's decisions for everyone’s safety.

Each porter will carry up to 20 kg total, sharing the load between two guests (10 kg per guest).

8. Travel Insurance

Trekking in the Himalayas involves certain risks, so having travel insurance is a wise move.

Here's what you should know about travel insurance:

Travel Insurance is actually mandatory for trekking in the Himalayas as you'll be hiking at high-altitudes.

Make sure your insurance covers theft, robbery, flight delays, and emergencies.

Your insurance should cover immediate evacuation up to 6000 meters altitude..

HEADS UP: We don't sell travel insurance policies ourselves.

9. Coordination During Trip

Things we expect from everyone for a fulfilling trip:

Keep all communication channels open. Clear & on time communication helps avoid most potential inconveniences.

Relay important information while on the trip- about illness or emergencies, flight delays or any kind of change in schedule ASAP.

All the guests should abide by the decision of the trailQuest's Guide at the time of emergencies. Why? Because they know the best course of action that ensure safety for all the involved parties.

By working together with mutual understanding and respect, we can ensure a seamless and memorable journey.

Accept New Challenges. Push Your Limits. And Live Your Quest!🔥🔥🔥